Xona keeps shipping.

September 23, 2026

• Fixed

  Oryx: reschedule links work and booked types stay

  Patients of practices on Oryx can reschedule from their booking link again, and online bookings keep the appointment type the patient chose (for example Consultation) instead of showing as Treatment. A "Y" reply to a reminder on a family phone confirms that reminder's appointment.

• Improved

  The phone agent gets to the point

  Xona's phone agent no longer says "let me think about that" before answering, offers your team's help once per request instead of after every search, and asks once, briefly, before transferring a caller.

• New

  Callers on a phone that is not on file are recognized

  When an existing patient calls from a family member's or a new phone, Xona's phone agent can now identify them with the phone number on their file and their date of birth, instead of asking them to call back from their own phone.

• New

  Your Xona hours show on your book.xonark.com page

  If your practice is connected to its book.xonark.com page, the working hours you set in Xona now show there, and everyone on your Xona team can sign in to keep the page current. Patients booking through an AI assistant now get one text link to tap and book.

September 18, 2026

• Fixed

  Text replies now answer from your own FAQ

  The text assistant now reads your clinic's FAQ before it replies, so it no longer agrees to something you don't offer. When the FAQ has no answer, it tells the patient it will check with the team and files a card for you.

• Improved

  AI calls wind down instead of cutting off

  At 18 minutes Xona starts wrapping the call up, and at 20 minutes an inbound caller is transferred to your front desk line. Before, every AI call was hung up at 20 minutes with no warning.

• Improved

  Saving your FAQ shows how many answers the AI can use

  When you save the knowledge base, Xona now tells you how many answers the AI can actually give and names any question it could not read, so a mistyped entry no longer disappears in silence. You can also edit entries one at a time.

September 16, 2026

• New

  Tell Xona how your recall texts should sound

  Recall › Settings has a new Text instructions card: two sample texts, the last texts Xona actually sent, and a box where you write how they should sound or what to mention. The clinic name, one fact from your records, the booking link and the STOP notice are always kept.

• Fixed

  After hours, the AI says when you open

  When a caller asks for the front desk while the office is closed, the AI now says you are not open yet and when you open, then offers to help or take a message, instead of only saying it cannot transfer.

September 15, 2026

• Improved

  A booking that went through is never shown as failed

  If a booking reaches your schedule but Xona cannot finish recording it, the online booking page and the staff booking panel now show it as booked instead of an error, so nobody books the same time twice. Double-clicking Book no longer shows "already submitted" while the first click is still going through.

• New

  Patients can send requests and book from an AI assistant

  Patients using ChatGPT or Claude can send your practice an appointment request without leaving the chat, after confirming their email with a code. Once your practice has claimed its page on book.xonark.com, connected its schedule and turned on online booking, they can also book a real open time; Xona matches them to their existing chart or sends them to your booking page.

September 13, 2026

• Improved

  Phone lists are easier to read at a glance

  On a phone, the appointment, client and request lists now read as cards: the name leads in large type, the time or contact follows, and quieter details sit below. The page title no longer collides with the Book button.

• New

  Book someone who is not in the system yet, right from the schedule

  Click an open slot on the schedule board, type the name, choose "Book as new patient" and add a mobile number. The record is created and the visit is booked in one step, so a paper schedule can be moved into Xona day by day.

• New

  Providers can work in shifts, and days off now show in online booking

  A provider's day can be split into shifts, for example a morning and an afternoon with a lunch break; online slots follow each shift. Vacation and overtime days you add on the schedule page now change what patients can book.