Xona keeps shipping.

September 6, 2026

• Improved

  Patients are greeted by the name your system actually has for them

  Texts and calls now address a patient by the name resolved from your practice system instead of the first word of their full name. Two-word first names are no longer cut in half, and siblings who share a first word are not greeted identically.

• Improved

  You are told when Xona corrects a booked time

  When Xona's check after a call finds a booking in the wrong slot and corrects it, the change is written to the patient's history and the patient is texted about the new time. The correction no longer happens quietly.

• New

  Recall now works a patient list you can see and steer

  Recall has its own pages: Overview shows how many patients are overdue and what Xona is doing, Plan shows today's work, and Patients lets you look up one person and see every text and call they have had. Settings is where you set how hard Xona tries - how many attempts, how far apart, and whether it texts, calls, or both.

September 2, 2026

• Fixed

  Callers are told the truth when your practice system is briefly unreachable

  If your practice management system cannot be reached for a moment (for example while Xona signs back in to it), callers, texters, and online booking now hear that the system is temporarily down and are offered a follow-up from your team. Before, a registered patient could be told their phone number was not on file.

• Fixed

  Password reset works however you capitalize your email

  Requesting a password reset now finds your account even if you type your email with different capitalization than when you signed up. The confirmation page also reads normally again.

August 30, 2026

• Fixed

  Reschedules keep the original appointment type

  On Curve, rescheduling now always rebooks the patient's original appointment type with no setup needed. Openings are always the exact visit length, and lunch or blocked time is never offered as an opening.

• New

  Curve Dental is now supported

  Clinics on Curve Dental can connect from Integrations with automatic sign-in. Xona syncs patients, schedules, availability, recall, birthdays, and cancellations, and can book, reschedule, confirm, and cancel appointments.

• Fixed

  Curve Recall now uses your real recare list

  Curve practices now see the exact patients and overdue recare count from Curve. Recall no longer estimates this list from visit age.

August 12, 2026

• Fixed

  Answered texts now clear from Needs you

  When Xona successfully answers a patient's text, that conversation now clears from Needs you. Incomplete answers or delivery problems stay visible for follow-up.

August 10, 2026

• Fixed

  Unanswered recall calls now keep moving

  When a patient does not answer, Xona records the attempt and safely schedules the next recall step instead of leaving the patient stuck.

August 9, 2026

• Fixed

  Reminder language checks finish cleanly in demo-safe workspaces

  When you check reminder language in a demo-safe workspace, the result now refreshes in the same page instead of showing a false connection warning.

August 4, 2026

• Fixed

  Fewer text conversations get stuck in Needs you

  Xona now retries rare incomplete AI replies immediately and recognizes handled acknowledgments, reducing unnecessary Needs-you items and long waits before staff escalation.

August 3, 2026

• Fixed

  Calls keep the right language after hello

  Xona keeps each call's starting language after ambiguous greetings such as “hello” or “哈喽,” and switches only when the caller clearly asks or continues their request in another language.

August 2, 2026

• Fixed

  Natural clinical terms in multilingual calls

  When discussing appointment providers, Xona now uses natural terms such as doctor or dentist in the caller's language instead of literal internal wording.

• Fixed

  Open-chair opportunities look like schedule openings

  Today's open-chair rows now use a calendar icon and the right localized label, so real PMS openings no longer look like sample patients or broken initials.

• New

  Send reminders before appointment-free days

  When a reminder date falls in a stretch with no appointments, Xona can move that batch to the previous appointment day while keeping the exact appointment date in every message.