Xona keeps shipping.

October 1, 2026

• Fixed

  Calls keep their promises

  When the assistant says it will transfer a caller, it no longer leaves them waiting. It double-checks an appointment request before hanging up, and waits for callers to finish their sentence before acting.

• Fixed

  One US number no longer pauses your texts

  A text to a patient's US number no longer stops your recall, birthday and recovery texts for the day. Xona no longer texts or calls a number in another country from your line; Today shows it as not sent, with the advice to ask the patient for a local number. Recovery texts now restart on their own the next day after a pause, like recall and birthday.

September 30, 2026

• New

  Patients see the dentists near them

  On book.xonark.com, the home page now shows patients the dental clinics around them on a map: the area their connection points to first, and the 12 nearest clinics once they choose to share their location. Their location is never stored.

September 28, 2026

• Improved

  A text, not a call, after a patient replies

  When a recall patient replies by text and then does not book, Xona sends one follow-up text with a booking link two weeks later, then waits for the next round. The Recall page and Today show that next step and its date.

September 27, 2026

• Improved

  Find and book a dentist in your language

  Patients can search by city or clinic, see connected clinics and their next available times first, and read practice, request and text-link pages in 13 languages.

• Improved

  Manage your practice page and requests

  Your book.xonark.com owner page shows patient request details, lets you edit opening hours day by day, and provides tagged booking links and a printable QR card. Clinic emails explain each request and the weekly summary gives one next step.

• New

  Help newcomers find dental care

  Patients can filter clinics by whether their own website says they accept CDCP. An English and Chinese guide explains dental visits, costs and how to find a clinic in Canada.

September 25, 2026

• Improved

  Test recall says why a step sent nothing

  When you test recall on your own phone, a step that sent nothing now says why, for example that Xona's AI service did not answer.

• Improved

  Calls no longer go silent when the AI fails

  If Xona's phone agent stops working during a call, the caller is transferred to your staff line, or hears a short apology when none is set, instead of silence.

• Improved

  Your phone agent runs on a new voice engine

  Xona's phone agent now runs on a new voice engine with its own set of voices. To hear or change your agent's voice, open Settings → Xona AI.

September 24, 2026

• Fixed

  Curve: chart notes no longer hold back recall

  On Curve, only a #recall or #no-recall chart note decides whether a patient is held back from recall; other chart notes do not.

• Improved

  Recall calls leave a chart note

  When Xona calls a patient for recall, it writes a short note in their chart: a person answered, voicemail, or no answer. Your front desk can see Xona called, the same as for recall texts.

• New

  Test recall on your own phone

  Before you turn recall on, enter your mobile number and Xona sends you the real recall text as a test patient. Reply and book the way a patient would, then clean up the test booking and patient with one click.

• New

  Patients can check, move or cancel through ChatGPT

  Patients can ask ChatGPT or another AI assistant to show their upcoming appointments, move one, or cancel one. Nothing changes until the patient taps the link Xona texts them. These changes show as "AI assistant" on your schedule.