Dental front-desk support
Patients call after hours. They call when your team is already helping someone. They cancel, reschedule, miss confirmations, or quietly become overdue for recall. Xona helps turn more of that demand into booked production while your staff stays in control.
Built to support busy teams, not blame them: measure the demand, recover what is safe to recover, and keep staff in control.
Revenue leak audit
If seven patient interactions need follow-up and only some become appointments, the real question is how much schedule value is at risk — not just how many calls happened.
Support the team without blaming the team
A front desk can only handle one patient at a time. The problem is the work arriving in every other channel: phone calls, confirmations, cancellations, reschedules, and overdue recall.
Xona gives the owner and office manager a simple view: what came in, what was booked or saved, what still needs staff review, and what production is at risk.
Team experience
Patients still call while the team is helping people in the chair, at checkout, or after the office is closed.
What Xona makes visible
Which calls looked bookable, which became appointments, and which need a clean staff follow-up.
Team experience
Confirmations, reschedules, and late cancellations can leave open time unless someone recovers the slot early.
What Xona makes visible
Which appointments are protected, which openings need attention, and what production is at risk.
Team experience
Overdue patients sit quietly in the PMS even when the clinic looks busy on today’s schedule.
What Xona makes visible
Reachable overdue patients, likely bookings, hygiene value, and downstream production opportunity.
Measured recovery paths
Start with the business question: how many appointments were affected, and how much value is worth recovering?
Symptom: Patients call after hours or when your team is already serving people in the clinic.
Impact: Intent disappears into voicemail, rushed callbacks, or forgotten follow-up before it reaches the schedule.
Xona outcome: Xona answers, qualifies, books where configured, or leaves a clean staff note.
Symptom: Patients miss confirmations, cancel late, or need to reschedule.
Impact: A reminder that does not confirm, recover, or route the patient still leaves production at risk.
Xona outcome: Xona follows clinic rules, captures responses, and helps protect the slot before it becomes empty time.
Symptom: Overdue patients sit quietly inside the PMS while the schedule only shows today’s booked visits.
Impact: Unscheduled hygiene and downstream treatment opportunity stays invisible until someone measures it.
Xona outcome: Xona helps identify reachable patients, estimate recovery value, contact them, and book using clinic rules.
Hidden money story
Your PMS may contain hundreds or thousands of overdue patients, but most systems do not show what that backlog is worth. A recall preview turns silent data into a reachable list and a conservative recovery estimate.
Anonymized ClearDent preview
patients past recall date
with a working phone number
conservative year-one recovery opportunity from one clinic’s own data
Operational proof
Most startup sites use soft logos and vague claims. Xona can show anonymized deployment numbers from real dental workflows: answered calls, booked appointments, captured follow-ups, and recall opportunity.
handled in a 60-day sampled deployment
from after-hours calls in that sample
captured instead of lost to voicemail
conservative year-one estimate from that practice
Blog proof
See what the line actually handled in a 60-day Oryx sample.
Read case study →
Blog proof
See how in-hours and after-hours demand split in a 24/7 clinic.
Read case study →
Blog proof
See how hidden PMS data became a conservative recovery estimate.
Read case study →Practice names are omitted until customers approve public references. Metrics are sampled, anonymized, rounded where needed for privacy, and workflow-dependent. Results vary by clinic configuration, call volume, PMS, and staff rules.
Hear Xona
Each call sample shows patient intent, what Xona did, and what the front desk sees afterward.
Call sample
Patient asks for an appointment. Xona confirms the reason for visit, gathers the scheduling details the clinic requires, and follows the approved booking path.
Staff note example
Booked / confirmPatient requested an appointment and accepted an approved booking path. Details were captured for staff review.
Next action: Confirm provider/operatory fit and review the appointment note before the visit.
Call sample
Existing patient explains they cannot keep the original time. Xona captures the requested change, confirms the patient details, and routes anything outside clinic rules for review.
Staff note example
Reschedule reviewExisting patient requested a new time. Xona captured the request and followed the approved reschedule path.
Next action: Review available options, confirm the moved appointment, or call patient if the request falls outside rules.
Call sample
Patient says they may need to cancel. Xona captures timing and reason, avoids clinical or policy promises, and creates a high-priority slot-risk note.
Staff note example
Slot at riskPatient indicated they may cancel. Xona captured reason and timing instead of silently losing the slot.
Next action: Confirm cancellation policy, offer reschedule if appropriate, and fill the opening from waitlist/recall.
Estimate the leak
Use quick estimates first. Then request a detailed audit using your clinic’s actual call, schedule, recall, and PMS workflow.
Calculator
Estimate missed bookings from after-hours calls and busy-hour overflow.
Audit
Check where confirmations, late cancellations, and reschedules put production at risk.
Calculator
Estimate recoverable hygiene and downstream production from lapsed patients.
Schedule safety
Xona does not blindly book appointments. It follows configured scheduling rules, appointment types, provider availability, handoff preferences, and escalation paths.
Integrations
ClearDent, Tracker, and Oryx are live today. Dentrix and Open Dental are active integration paths. Other dental systems start with a free review so we can confirm the safest workflow before pilot.
Live today
Schedule lookup, patient context, recall preview, and approved appointment writes for configured clinics.
Review workflow →
Live today
Patient lookup, appointment workflows, slot safety, and configured staff-visible handoffs.
Review workflow →
Live today
Cloud appointment workflows, direct booking where approved, and after-hours support.
Review workflow →In progress
Dentrix
Active integration path. We confirm the safe workflow and supported write/read scope before pilot.
Open Dental
Active integration path. We validate appointment, patient, and recall workflows before go-live.
Free integration review
If your PMS is not listed as live today, we review it free and confirm the safest path before you commit.
Pricing, later in the journey
Pricing is visible for people looking for it, but the better first step is to estimate which leak is active in your clinic.