Hear Xona

Trust the workflow before you trust the pitch.

Voice AI is easier to evaluate when staff can hear calls, read transcripts, and see the exact note that lands after the patient hangs up.

Call sample

Appointment booking

1:03
Patient wanted
Patient wants to book an appointment and confirm the next available time.
Xona did
Xona checks clinic workflow rules, collects the right details, and books where configured or captures a clean follow-up.
Staff result
Booking intent reaches the schedule instead of voicemail or a missed callback.

Staff note example

Booked / confirm
Priority: Normal

Patient requested an appointment and accepted an approved booking path. Details were captured for staff review.

Next action: Confirm provider/operatory fit and review the appointment note before the visit.

Call sample

Existing patient reschedule

1:28
Patient wanted
Patient needs to move an existing appointment to a different time.
Xona did
Xona identifies the reschedule request, checks allowed options, and avoids risky changes outside clinic rules.
Staff result
Routine scheduling pressure is reduced while staff keeps control of exceptions.

Staff note example

Reschedule review
Priority: Review

Existing patient requested a new time. Xona captured the request and followed the approved reschedule path.

Next action: Review available options, confirm the moved appointment, or call patient if the request falls outside rules.

Call sample

Cancellation request

0:36
Patient wanted
Patient wants to cancel or cannot keep an upcoming appointment.
Xona did
Xona captures the cancellation reason, checks escalation rules, and routes unresolved schedule risk to staff.
Staff result
The team gets a clear task early enough to protect the opening where possible.

Staff note example

Slot at risk
Priority: High

Patient indicated they may cancel. Xona captured reason and timing instead of silently losing the slot.

Next action: Confirm cancellation policy, offer reschedule if appropriate, and fill the opening from waitlist/recall.

Staff safety rules

What Xona will not do without clinic rules.

These examples matter because staff need to trust the handoff. Xona starts from approved rules, not open-ended autonomy.

✓ No clinical advice or diagnosis
✓ No treatment-cost promises
✓ No booking outside approved appointment types
✓ Emergency and pain calls route by clinic policy
✓ Unclear requests become staff review tasks
✓ Staff approves workflows before go-live

Quick tutorials

Watch Xona in three short videos.

These are the same dental onboarding videos used after customer landing: what Xona is, how calls are handled, and how call routing is set up.

What is Xona

1:11

A quick overview of what Xona does for dental teams.

How Xona Handles Calls

1:26

See how Xona answers calls, follows rules, and hands off to staff.

Set Up Call Routing

3:46

Walk through call forwarding and routing setup for a pilot.

Setup walkthrough

How setup works

A low-risk pilot starts with clinic rules, sample-call approval, and clear staff handoff before Xona answers live patients.

  1. 01 Review clinic rules
  2. 02 Connect PMS or run integration review
  3. 03 Configure call routing
  4. 04 Approve sample workflows
  5. 05 Start with one pilot leak
Review sample calls with your team