# Xona — stop both patient leaks: findability and schedule > Dental practices lose patients in two places: those who never find you, and those who quietly slip away. Xona fixes both leaks. Source: https://xonark.com/ Leakage Prevention System (LPS) # Your practice is leaking patients — before they find you, and after they’re yours. Two leaks: new patients who never find you on search and AI, and existing patients who quietly slip away — missed calls, no-shows, open slots, overdue recall. Xona is a Leakage Prevention System (LPS) that catches both, turns each into staff-ready actions, and proves every patient got booked. [Start your free Findability scan](/dental-practice-health-snapshot)[The two leaks, explained](/patient-leakage-funnel) See your new-patient leak in a minute, free — from public signals, nothing to connect. The schedule side we’ll show you on a quick call. 🍁 Built for Canadian dental clinics — ClearDent, Tracker, Oryx, CareCru, and RecallMax live today Built to support busy teams, not blame them: prevent what can be caught early, recover what already slipped, and keep staff in control. Where practices lose patients Google ChatGPT Gemini Perplexity patients asking, right now not in the AI answer website unreadable reviews gone quiet LEAK 1 never find you 🦷 your practice call rang out no-show, open chair recall overdue LEAK 2 never come back ✓ patients who stay [Before they're yours 85% of BC clinics we scanned are invisible to AI assistants. Scan yours free — 1 min →](/dental-practice-health-snapshot) [After they're yours $172k recall backlog found inside one clinic's own software. See the five schedule leaks ↓](#leak-map) Measured, not modeled — from our own scans and one anonymized clinic preview. Schedule leakage map ## A normal day leaks in five places. Not a front-desk blame chart — these are the moments every busy clinic has. Tap one to see how Xona catches it. [☎ 1 · Missed calls “Ready to book — the line was busy.” →](/overflow-call-handling)[◐ 2 · After-hours “Ready at 9pm — the office wasn’t.” →](/after-hours-call-answering)[▣ 3 · Unconfirmed “Replied ‘can we move it?’ — nobody saw it.” →](/xona-lps)[◻ 4 · Open chairs “Cancelled at noon — the chair sat empty.” →](/revenue-leakage)[▤ 5 · Recall backlog “Overdue for a year — nobody called.” →](/recall-recovery) [Estimate your five leaks — free](/free-dental-leakage-scan) [See the full map](/revenue-leakage) Real product · Today queue All five leaks land in one reviewable staff queue — captured from the live product, patient details masked. Staff approves; Xona reports what got booked, saved, or still needs review. How you start ## Estimate free. Review safely. Prove one workflow. No commitment until the numbers say so: size the leak with a free estimate, review real clinic signals without touching patients, then run one approved workflow and measure what it recovered. Step 1 · Free Estimate the leak Size missed demand with your own numbers — useful for prioritizing, not proof yet. [Missed-calls calculator](/calculators/overflow) [Recall calculator](/calculators/recall) [Full leakage scan](/free-dental-leakage-scan) Step 2 · Safe Review real signals We review calls, schedule risk, and recall against your real clinic signals. No patient contact, no schedule changes, no software writes in the first review. Step 3 · Proven Run one approved workflow Staff approves the rules and messages. Xona runs it and reports what was booked, saved, needs staff, or is still leaking — measured, not promised. Real screens, not mockups ## One dashboard for the owner. One queue for the front desk. Captured from the live product with patient details masked. The owner view shows outcomes and recovered value; the staff Today queue turns every caught leak into a reviewable next action — not another inbox to babysit. - ✓ Owner view: what was booked, saved, recovered — and what's still leaking. - ✓ Staff view: today's calls, gaps, cancellations, and follow-ups, ready to approve. - ✓ Every action traceable: patient intent, what Xona did, and the next step. [Watch a full workflow demo](/xona-lps) Product slides · dashboard + today Owner view Outcomes, recovered value, and remaining leakage. Staff view Today’s todos: calls, gaps, cancellations, and follow-ups. Outcome Dashboard Action Today queue Dashboard shows the outcome. Today shows what staff should review next. Rules keep the workflow controlled. Hidden money story ## Some missed revenue is obvious. Recall is not. Your dental software may contain hundreds or thousands of overdue patients. A recall preview turns that silent backlog into a reachable list and a conservative recovery estimate. [Estimate recall leakage](/free-dental-leakage-scan) Anonymized ClearDent preview ~2,700 patients past recall date ~88% with a working phone number $172k conservative year-one recovery opportunity from one clinic’s own data From one anonymized ClearDent clinic preview. [See how this number was built →](https://blog.xonark.com/blog/2026-05-13-recall-lapsed-patients-bc/) Customer evidence ## Two dentists, on the record. Dr. Hagi runs Oryx; Dr. Sajan runs ClearDent. Both recorded these themselves. Every number beside them is measured from their own Xona deployment — not sampled, not rounded. “Voicemails are down dramatically. No double entry, no dropped balls.” Dr. Dan Hagi Owner · DH Smile Center Dentistry Thornhill, Ontario Runs on Oryx 11 months live calls answered 922 calls answered while the clinic was closed 893 while the clinic was closed appointments booked 209 appointments booked Xonark data · measured 13 July 2026 “The platform is easy to use, very intuitive — it really seems like they care and they want the practice to succeed.” Dr. Amarjot S. Sajan Owner · Teeth and Company by Dr. Sajan Victoria, British Columbia Runs on ClearDent 9 months live calls answered 742 calls answered patients reached 330 patients reached requests captured 154 requests captured Xonark data · measured 13 July 2026 157 After-hours calls handled in a 60-day sampled deployment 13 Appointments booked from after-hours calls in that sample 35 Staff follow-ups captured instead of lost to voicemail $172k Recall opportunity conservative year-one estimate from that practice [Blog proof 157 after-hours calls See what the line actually handled in a 60-day Oryx sample. Read case study →](https://blog.xonark.com/blog/2026-05-11-after-hours-toronto-implant/) [Blog proof Busy-hour overflow See how in-hours and after-hours demand split in a 24/7 clinic. Read case study →](https://blog.xonark.com/blog/2026-05-20-24-7-coverage-victoria-gp/) [Blog proof $172k recall preview See how hidden dental software data became a conservative recovery estimate. Read case study →](https://blog.xonark.com/blog/2026-05-13-recall-lapsed-patients-bc/) Vancouver / Lower Mainland clinic Cleaner staff handoff Staff could see what the patient wanted and what needed review, instead of digging through voicemail. Office manager feedback Victoria clinic After-hours visibility Calls stopped feeling like a black box: bookable requests, callbacks, and urgent issues were easier to separate. Practice lead feedback Toronto clinic Overflow without losing control The team stayed in control of clinic rules while fewer patient requests waited until the next business day. Operations feedback Named practices above appear with their consent, and their figures are exact counts from their own deployment, measured to 13 July 2026. The case studies and clinic signals below are reported differently: they stay anonymized until those customers approve a public reference, and their metrics are sampled, rounded where needed for privacy, and workflow-dependent. Results vary by clinic configuration, call volume, dental software, and staff rules. Watch and hear Xona ## Hear a call. See the staff handoff. Each demo pairs the call with the staff note it produced: patient intent, priority, what Xona did, and the next action — a clean handoff, not another inbox to babysit. [Watch workflow demo](/xona-lps) Call sample Appointment booking 1:03 Patient wanted Patient wants to book an appointment and confirm the next available time. Xona did Xona checks clinic workflow rules, collects the right details, and books where configured or captures a clean follow-up. Staff result Booking intent reaches the schedule instead of voicemail or a missed callback. Transcript summary Patient asks for an appointment. Xona confirms the reason for visit, gathers the scheduling details the clinic requires, and follows the approved booking path. Staff note example Booked / confirm Priority: Normal Patient requested an appointment and accepted an approved booking path. Details were captured for staff review. Next action: Confirm provider/operatory fit and review the appointment note before the visit. Call sample Existing patient reschedule 1:28 Patient wanted Patient needs to move an existing appointment to a different time. Xona did Xona identifies the reschedule request, checks allowed options, and avoids risky changes outside clinic rules. Staff result Routine scheduling pressure is reduced while staff keeps control of exceptions. Transcript summary Existing patient explains they cannot keep the original time. Xona captures the requested change, confirms the patient details, and routes anything outside clinic rules for review. Staff note example Reschedule review Priority: Review Existing patient requested a new time. Xona captured the request and followed the approved reschedule path. Next action: Review available options, confirm the moved appointment, or call patient if the request falls outside rules. Call sample Cancellation request 0:36 Patient wanted Patient wants to cancel or cannot keep an upcoming appointment. Xona did Xona captures the cancellation reason, checks escalation rules, and routes unresolved schedule risk to staff. Staff result The team gets a clear task early enough to protect the opening where possible. Transcript summary Patient says they may need to cancel. Xona captures timing and reason, avoids clinical or policy promises, and creates a high-priority slot-risk note. Staff note example Slot at risk Priority: High Patient indicated they may cancel. Xona captured reason and timing instead of silently losing the slot. Next action: Confirm cancellation policy, offer reschedule if appropriate, and fill the opening from waitlist/recall. Schedule safety ## Automation only works if your clinic rules stay in control. Where approved, Xona can write appointments into your dental software schedule — not just send another callback task. It still follows configured scheduling rules, appointment types, provider availability, handoff preferences, and escalation paths. ✓ Approved appointment types only ✓ Provider and operatory availability ✓ No clinical advice, fee, or coverage promises ✓ Emergency routing by clinic policy ✓ Unclear requests become staff tasks ✓ SMS windows, opt-outs, and staff approval rules Integrations ## Know where your dental software stands before you commit. ClearDent, Tracker, and Oryx are live today, and Xona connects directly to CareCru and RecallMax online booking. Dentrix and Open Dental are not live yet. Other practice systems start with a free review so we can confirm the safest workflow before go-live. ClearDent Live Live today Schedule lookup, patient context, recall preview, and approved appointment writes into the dental software schedule for configured clinics. Running it today Dr. Amarjot S. Sajan Teeth and Company by Dr. Sajan · Victoria, British Columbia 742 calls answered · 9 months live [Hear Dr. Sajan →](/xona-lps#customer-evidence) [Check ClearDent in the free scan →](/free-dental-leakage-scan) Tracker Live Live today Patient lookup, appointment workflows, slot-risk review, and staff-visible handoffs. This slot is open Running Xona on Tracker? We publish exact counts from real deployments — no rounding, no anonymized guesses. Yours could be the one shown here. [Ask to be featured →](/integrations#feature-request) [Check Tracker in the free scan →](/free-dental-leakage-scan) Oryx Live Live today Cloud appointment workflows, direct booking where approved, and after-hours support. Running it today Dr. Dan Hagi DH Smile Center Dentistry · Thornhill, Ontario 922 calls answered · 11 months live [Hear Dr. Hagi →](/xona-lps#customer-evidence) [Check Oryx in the free scan →](/free-dental-leakage-scan) In progress Dentrix Not live yet. If you run Dentrix, we review the workflow free and confirm the supported read/write scope before any build. Open Dental Not live yet. If you run Open Dental, we review the appointment, patient, and recall workflows free before any build. Free integration review Abeldent Curve Practice-Web Maxident Denticon CareStack Other dental software If your dental software is not listed as live today, we review it free and confirm the safest path before you commit. Practical questions ## What office managers usually ask before a pilot. The short answer: start with a review, keep clinic rules in control, and only connect software when the patient-facing workflow is approved. Do we need to connect dental software to start? + No. The first review can start with your goals, call patterns, recall question, or current patient path. Dental software connection is only discussed if a patient-facing pilot makes sense and your clinic approves the path. Can Xona book directly into our dental software? + Where the workflow is approved and configured, Xona can write appointments into the schedule. If the request is unclear, outside rules, or not approved for direct write, it becomes a clean staff task instead. What if Xona is not sure what to do? + It should not improvise. Unclear requests, clinical questions, emergencies, unusual appointment types, or policy-sensitive cases route to staff using the clinic rules approved before go-live. Can staff override the workflow? + Yes. The pilot starts with clinic-approved rules: appointment types, provider availability, escalation paths, call routing, and handoff preferences. Staff can review and adjust before anything expands. How are emergency or pain calls handled? + Xona does not diagnose or give clinical advice. Pain, emergency, and unclear clinical requests follow your clinic escalation policy so the right person is notified. What does the team receive after a call? + The team gets the patient intent, what Xona did, priority, summary, and next action. The goal is a useful staff note or approved booking path, not another dashboard to babysit. Clear pricing for the workflow you choose ## Start with one leakage point. Expand after the numbers prove it. Public packages start at $449/mo with annual billing. The review helps confirm whether call recovery, schedule protection, open-slot refill, recall, or the full Leakage Prevention System is the right first step. [View pricing options](/pricing)[Scan before pricing](/free-dental-leakage-scan)