# Xona demo: one call, start to finish

> Hear a recorded call with Xona and see what it creates: the booking in your schedule and the note for your front desk. Then read real recall threads from a live practice and look around the product.

Source: https://xonark.com/demo/

Press play to hear the whole call. While it plays, watch what it sets in motion: the booking in your schedule, and the note your front desk sees.

Demo call on our test clinic

0:00 1:30

- Xona Welcome to Xonark Dental. I can help book or manage your appointments while our staff is busy. How can I help you today?
- Patient Hi, I want to schedule an appointment.
- Xona Of course, I can help you with that. Are you looking to book this appointment for yourself, Rachel Chen, or for someone else?
- Patient It’s for myself.
- Xona Great, Rachel. What type of appointment would you like to schedule today? For example, a cleaning, an exam, or something else?
- Patient A cleaning appointment.
- Xona I found a couple of available time slots for your cleaning appointment with the hygienist, Doctor Aarav. You could book today, Tuesday, April 21, at 3:00 PM, or at 4:00 PM. Which time would you prefer?
- Patient How about tomorrow morning?
- Xona I understand you prefer a morning slot. Let me offer you two morning options: Wednesday, April 22, at 9:00 AM, or at 10:00 AM with Doctor Aarav. Which one works better for you?
- Patient 10 a.m. for me.
- Xona Your cleaning appointment with Doctor Aarav has been successfully booked for Wednesday, April 22, at 10:00 AM. Is there anything else I can assist you with today?
- Patient No, that’s all. Thank you. Bye-bye.

- 1 Booked in your schedule at 1:17 10:00 AM Wednesday, April 22 Cleaning with Doctor Aarav In your clinic this is your ClearDent, Tracker, Oryx or Curve schedule. [Check yours](/integrations)
- 2 On your front desk’s list at 1:28 Booked Cleaning appointment scheduled with Doctor Aarav for Wednesday, April 22, at 10:00 AM.

Instead of a voicemail, the patient hangs up booked, and the visit is already on your front desk’s list.

You choose when Xona answers and what it may book, and you can switch it off at any time. [See the controls](?step=18#tour)

Recorded in April on our demo clinic. Xona and the schedule are the real product; the caller is a member of our team.

## This one happened.

Friday, 7:11 PM, two hours after a live practice closed. A patient’s old filling broke,
and they asked for their own dentist. Xona found that dentist’s earliest emergency
openings and booked Monday at 10:00 AM, straight into the practice’s schedule.

Real call, in Mandarin, shown in English. Names removed, details anonymized.

## It also brings back patients who drifted away.

A real thread from a live practice. The family wrote in Chinese and Xona answered in Chinese; it is shown here in English, with names removed.

One recall text. Three people booked.

- About 15 months had passed since the last visit.
- Xona answered within seconds and passed a three-person request to the front desk.
- The front desk chose the times an hour later, in the same thread.
- The automatic reminder got the confirmation.

- Recall text from Xona Hi, this is the clinic. It has been about 15 months since your last visit, and Dr. H. suggests a checkup. We would love to find you a good time. Book online, or call us. Reply STOP to opt out.
- 2 hours later
- Patient Yes, yes, yes. Book one for her. And for me and one more of us.
- Xona Here are two times for her: Tuesday at 3:40 PM or Wednesday at 1:30 PM. Which works better?
- Patient We all need cleanings too. Can we do all of them after the 15th? Not Wednesdays.
- Xona Three cleanings together need the hygienists’ schedule, so I’ve sent your request to the front desk: all three of you, after the 15th, no Wednesdays. They will contact you to confirm.
- 1 hour later
- Front desk Your cleaning and checkup: Monday at 9:30 AM. The other two: Tuesday at 1:30 PM. Thank you!
- 8 days later
- Reminder, sent automatically Reminder: your cleaning is tomorrow at 9:30 AM. Reply Y to confirm, or call us to reschedule.
- Patient Y
- Xona Confirmed for Monday at 9:30 AM.

Real conversation from a live practice. Names removed, details anonymized.

Want this on your own schedule?

[Create my Xona account](https://xona.xonark.com/onboarding/dental?source_page=demo&utm_source=xonark_com&utm_medium=demo&utm_campaign=demo_page) [Look around the product first](#tour)

The phone 5 Today 1 Recall 3 After-visit care 3 Birthdays 1 Reminders 1 Everything sent 1 Owner view 1 Findability 1 Your control 2

##

Overall 1 / 19

▶ Play through

App screens are real captures — patient names, phone numbers and clinic details
masked, workflow untouched. Patient-phone views show the real message text in a
mocked-up phone.

Recorded call ·

###

Example of the note your front desk gets

From the message log ·

[▶ Watch the episode](#) [Original conversation ↗](#)

Real conversation · names removed, details anonymized

##

← Back

← → keys

Next →

From the message log · real conversations

## More real conversations.

Real patient conversations from live practices, from the same product you just looked
at. The questions, handoffs and outcomes happened; names removed, details anonymized.

№11

A recall text, then a swollen root-canal tooth. Xona asked about the pain, offered two dentists, and booked a Monday visit six minutes after the patient asked.

[▶](https://youtu.be/9f-FyWGEAZg)

№01 [▶ Watch the episode](https://youtu.be/9f-FyWGEAZg) [Original conversation ↗](https://youtu.be/GIwQVWQNj7g)

Waitlisted in one reply. Moved into a freed slot by the front desk 26 minutes later — same thread. Confirmed by the automatic reminder six days on.

№02

A plain answer, both appointments confirmed, booking link sent — four minutes, start to finish.

№03

The agent found his unconfirmed booking and handed the front desk a fully-specified request: same time, or back-to-back.

№04

Three family members coordinated onto one Wednesday, same doctor kept, language preference noted — sealed with a ❤️.

№05

A checkup booked by text for the next morning; two weeks later, a Saturday emergency answered in 21 seconds and routed to the front desk.

№06

A new patient’s 12 days: exam, Saturday extraction confirmed in her language, then the aftercare check-in with the care guide — and an open line to reply.

[▶](https://youtu.be/YdpXkkDm7rQ)

№08 [▶ Watch the episode](https://youtu.be/YdpXkkDm7rQ)

A Sunday-morning call, in Mandarin. His dentist's earliest slot was two weeks out; the agent answered the loyalty question honestly, booked Thursday 2:00 PM with a colleague — a real write into the practice's PMS — texted the details, and logged a cost consultation instead of inventing a price.

The series

### New episodes as they happen — because they keep happening.

Every episode is a real thread from a live practice. Follow the playlist and watch
the log grow.

[Follow the series on YouTube ↗](https://www.youtube.com/playlist?list=PLUE5VKQb03JA)

Real conversations from live practices · names removed, details anonymized

## Try it on your own schedule.

Create a Xona account. It starts with its own demo schedule, so you can try it before
you connect your practice software.

[Create my Xona account](https://xona.xonark.com/onboarding/dental?source_page=demo&utm_source=xonark_com&utm_medium=demo&utm_campaign=demo_page) [See pricing](/pricing)

Build websites for dental clinics? See the [partner program](/dental-marketing-partners).
Not ready for an account? The [free Snapshot](/free-dental-leakage-scan) shows what patients and AI assistants can find about your practice today. Nothing to install.
